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my brand new hotpoint tumble dryer is making a very loud noise?

Got a new tumble dryer Hotpoint tvfs73bgg its making a very loud grating noise even when manually turning the drum does anyone know what could be wrong please?
brenda, January 2015
Totally uncalled for answer from gts. To put his reply in a more professional and nicer way. If I bought a brand new appliance & it was making strange noises then the first thing I would do is phone the shop and ask them if there could be something wrong. That way you protect your guarantee & warranty which they may decide is null & void if you attempt any repair yourself. Give them the job of putting it right for you.

Lincoln Appliance NZ, January 2015
Brenda - it's not you who's the dumb one

Peccavi, January 2015
I actually wondered if there were transit bolts or something I had missed don't think theres any need for the answer you've given

brenda, January 2015
link Click here to see other fixes for Hotpoint.