How can I diagnose and fix a problem with a Tefal GV8360 GO23 Pro Express Turbo Anti-Calc Iron. Steam generator heats water (steam comes out of the anti-calc valve if undone slightly). However the soleplate does not heat up and there is no steam coming from it.

DELBOY, October 2015

Hi
I have the same problem it maybe there is a fault with the wiring connection. I noticed that when I moved the wire around that the light would come on and the iron would heat up again. These irons can be fixed as I spoken to Tefal. If you have managed to fix let me know as I am trying to fix mine without the added cost.
Good luck

Londoner, January 2016

Try Wesco Electrical UK Ltd. 0121 327 6889

Brummie, December 2015

It very probably has two heating elements - the one that drives the steam generator is clearly working - the one for the sole plate probably not.

They do not make irons to be repairable any more.

Good Luck..., October 2015