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Alarm won't set?

The hard-wired alarm won't set - it just continues the slow beep indefinitely. It is showing Zone 1 as the problem which is the door - we had a similar problem years ago which was solved by an engineer replacing the magnetic door contact (recessed)so we bought a contact and replaced it but it has not resolved the problem. Could it be other wiring or are we missing something very obvious?
Bob, March 2016
check your wiring on the mag contact the switch wires should be on the chrome screws

gts, March 2016
Texecom VeritasR8 Plus - MPV8 Control unit

Bob, March 2016
You ARE missing something obvious.

How are we supposed to help if you don't tell us the make and model?

XXX, March 2016