The filter is stuck. We have tried 'jiggling' it but it still only moves about 45 degrees. We have tried this for over 1/2 hour.
Our washing machine is elevated on top of a drawer and has been
siliconed into place with a piece of timber across the top of the drawer to prevent machine coming off when vibrating on the spin. Above our washing machine is our clothes drier, with only a few centimetre gap between so we are unable to lift or tilt our washing machine. Any suggestions?

Suellen Ham, June 2016

There will be something caught in the pump stopping the filter from turning. You only have 2 options. Either force the filter and break it out then buy a new filter or remove the silicon and wood so you can get at the back of the pump and remove the back half. Next time think ahead about possible repairs before putting the machine up there. What do you think will happen if a service person comes out and needs to get access to the motor or belt etc. Do you expect him to lift it down?

Lincoln Appliance NZ, June 2016