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Morphy Richards Power Steam Elite 42221?

My iron is making a horrendous noise when trying to heat up and produce steam. Now the steam has stopped completely?? I call Morphy Richards to be told that they have never heard that noise before and need to chuck it away and offerered me an iron at reduced rate one know it is only 3 years old....Does anyone know of this problem before??
Shortbread, June 2016
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