Throw pillows came apart in the washer. I cannot drain the water on the spin cycle. I know the fill from the pillows is clogging the washer, but I don't know how to open the washer to remove the fill from the inside. I've tried snaking the drain pipe from the outside, but it didn't seem to help.

Sue, December 2006

There are two phillips screws on the front cover at the base, Remove, remove front panel. Next, inside front left and right are two sheet metal bolts holding the top on, Remove, lift front edge up. Top has built in holders to keep it upright. Remove the band around the drum, lift drum top off and clean around drum.

Chris, January 2007