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How can i get rid of BELL TAMPER message on home alarm?

Hi guys, this is my first time on a forum like this. Our home alarm is showing a BELL TAMPER message so I cannot set the alarm. It is also displaying the message to call installer. have a user guide for Scantronic 9752 which I have looked through and it says the installer could have left the system be set so that the user can override some fault messages so that I can set the alarm but it doesn't look like I can. I have no idea about engineer codes or anything! can anyone help out so that someone clueless can follow their instructions or should I call the alarm company?
Saj, November 2016
Got it sorted :)

Saj, November 2016
ditto ,cant give this sort of information on an open forum

gts, November 2016
Call the alarm company.

R, November 2016
link Click here to see other fixes for Scantronic 9752.