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alarm panel reset?

I have had some work done recently on my electricity mains board, and now my veritas alarm control panel is frozen out with some of the zones permanently lit up. I have tried shutting down the mains to see if it helps but it has had no effect. I am unable to reset it. Can you please advise on how it can be fixed? or do I have to get an engineer out?
Jay, January 2017
engineers reset for 9651

philip pritchard, August 2022
the battery inside the panel needs replaced be aware there is mains voltage preset

gts, January 2017
link Click here to see other fixes for Veritas.