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why won't my royal 582cx won't print on the receipt paper?

My Royal 582cx is working everywhere except printing the receipt. It's adding, totaling, and opening the drawer....just no printing on the receipt. I have replaced the ribbon with a new one.
Camille, March 2017
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On some machines, the printing can be turned off and on as required. The manual should show you if it's possible. There is one on the net:
https://the-checkout-tech.com/manuals/cashregisters/Royal_582cx_operating_and_programming_manual.html

Registerman, March 2017

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