Hi Angie can u hear the motor running not the pump motor the main one if yes but drum not turning sounds like broken drive belt to check open the door and see if u can turn drum by hand easily then probly belt u will have to pull machine out take the top of machine and there shud b a panel on the back with 6 screws on it remove these then u can get to the motor and belt, if the belt is ok then its probly the brushes in motor need replacing or new motor
hope this helps best of luck
Alan mech, September 2017