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Why won't the rollers turn on the Pinnacle 27?

After reloading the film and pushing the start button, the rollers that advance the film aren't turning. The roller that pushes the laminated material out the back of the machine IS turning (the two small blue ones). Is there a belt or cam that needs replacing?
Rebecca Brewer, September 2017
link Click here to see other fixes for Pinnacle 27.