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Beko model gne60520dx. Brand new installed yesterday. Water dispenses fine?

Beko model gne60520dx. Brand new installed yesterday. Water dispenses fine. Ice maker not filling. Arm is parallel to shelf. Does the arm need to point downwards?
Wyn, November 2017
If it is brand new it will have a user book. Suggest you read it. If nothing in there about it then ask the shop you bought it from.

Lincoln Appliance NZ, November 2017
link Click here to see other fixes for Beko.