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Alko stabilizer?

Ball hitch is 50mm with a neck approx. 25mm then the ball with flat base where it joins the neck (pity can't add photos on this forum). When we collected the caravan the dealer hitched it and the alko arm laid flat as it should be gripping the ball. Now I can't get it down further than half way its so tight I can't pushing it down. I could stand on it but don't want to cause damage if its the discs in the head of the alko hitch.
Many thanks
bobuk, April 2018
Posting links is OK but they wont be clickable - To go to the page you need to copy and paste into the address bar

sddsg, April 2018
Thanks for suggestion.Not sure this forum accepts links I know it doesn't accept email addresses.

Bob UKp, April 2018
Why not call the dealer?

If you want to show photos, put them on somewhere like Tinypic and post the links

Fghjiu, April 2018