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4 slice Toaster not working?

Hi guys I have a 4 slice Delonghi toaster and one side of the toaster the handle will not stay down and so it doesnt heat up to toast the bread. The other side is fine. I have emptied out the crumb tray underneath but no luck it doesnt work, is there a fix?
Brian, October 2018
link Click here to see other fixes for Delonghi.