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How do I change the code on an Accent a gen4 alarm LED?

We have moved into a new build property and tried to change the alarm code from its factory setting. The alarm went off but eventually stopped but now the outside light won't stop flashing The led keypad will not accept the old or new code. Any advice please.
Caroline, October 2018
Warranty repair

lih, November 2018
link Click here to see other fixes for Accent a gen4.