How to get help fix the wiring on the Sherborne recliner chairs. ?

The plastic coil has come away nearer to the reliner chair hand set & shows the string. Should i use the chairs as thin string is showing from the bunch of wires
Mrs H Dowdall, November 2018


done
i have a sherborne reliner chair works well without batteries but soon as i put new batteries in the chair fails to move

w. hallam, June 2023