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red light still on continous 9930 system?

MY ALARM SYSTEM 9930 is showing a continous red light under the tool icon, on further investigation its now showing battery missing, I took out the battery and of course the alarm sounded I entered my code success, had the battery checked only to discover it was fully charged ? cleaned the terminals put it back in, but on the panel its showing reset, and tamper lid. ive tried various codes but no joy help ??
RON, January 2019
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