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how do i fix my john lewis washer dryer?

my washer dryer was stuck mid-cycle. I have managed to empty it and it just wont work The Model is JLWD 1612. I have cleaned the drain filter and checked the inlet hose and valve filter. it is four years old and I live alone so usage is less than average. It just clicks and resets to 0 minutes whatever cycle I try
Betty, July 2019
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