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My Roger black running machine seems jerky when in use. ?

I've been given a Roger black Gold running machine and it works perfectly when there is no weight on the belt, but when someone uses it the belt and motor still works but is very Jerky, you could only really walk on it the way it is. i'm sure this is easily resolved, just unsure how.
please help!!
Sarah, October 2020
link Click here to see other fixes for Roger Black Gold.