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Scantronic 9827 won't accept new access code?

Hi as some of the buttons on my 9827 keypad are going spongy I want to change the access code.
I have followed the instructions from the book but after pressing the clear button to put it into memory it isn’t taking and reverts to original access code. Has anyone got a fix for this?
Brikel, January 2021
link Click here to see other fixes for Scantronic 9827.