Good day Layhope,
There should be a small screw on the bobbin case to the right of it, with the slide plate open just move the bobbin case with you finger so you can see how much gap you have between the bobbin case and the raceway, there should be enough room for a number 40 thread to pass through, if the gap is too wide that is the reason you are having problems.
Ken
Ken Dourof, June 2007