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Connecting problems?

Hi, I've just moved rooms with my machine that I haven't used for a while and now when I try to use the ribber the 2 carriages won't connect. It's looks as though the ribber isn't sitting high enough. Any suggestions please. It's a KR 850 ribber
Wendy, July 2022
Setup video, in case you've missed something.

https://m.youtube.com/watch?v=om0a01x_d-A

Manual here, ditto and in case you've mislaid yours

https://mkmanuals.com/brother-kr850-ribber-user-guide.html

Ehendh, July 2022