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Dyson dc33 has new belts but won't engage in carpet mode?

I have a Dyson DC33, brush quit spinning. I changed both the belts and it still is not engaging in carpet mode. It work fine on hard floor setting though.
Sarah, October 2022
https://manchestervacs.co.uk/DysonForum/index.php?topic=2744.0

Ririyo, October 2022
link Click here to see other fixes for Dyson DC33.