Hi JJ
I can't solve the whole problem but have part of the answer. i have the same issue & its not a blockage as such. The problem is with the float thing that activates the pump - this is in the little dome just by the silver grill, next to the cleaning arm. If you lift this dome the machine will empty. I have 'wiggled' it about and seems to be ok, could be it just got stuck. Anyway give it a go, if you get a better answer please let me know. Thanks
laith@onetel.com, March 2007