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Touch Tone not working?

I have an audiovox axt2410 and when I call a touchtone service it doesn't work. How do I change the tone so that the service will recognize it? I can't find the menu that will let me change it.
Thomas Gillis, March 2007
On the back of the base below the antenna there is a switch that changes it between tone and pulse.

Hope this helps.

Carrie, July 2007