Hello Cilla,
Either you have the bobbin in the wrong way round which means there is no tension, if you have not done anything to the bobbin case itself that is most likely to be the problem on the bottom.
Or, you may have threaded the machine and not made sure the thread has gone between the tension discs, remember to thread the machine with the presser foot up, or, you may have the top tension set too low, round about number 5 is about normal but it will depend on the type of thread, if any of these do not cure the problem get back to me again and I will tell you how to adjust the bobbin case but go for the simple things first.
Ken
drivewithken@blueyonder.co.uk
Ken Dourof, April 2007