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Morphy Richards Professional Plus does not warm up?

Morphy Richards Professional Plus (Ultra Steam) does not warm, although the red indicator light comes on. The lead is intact - it appears the heating element is gone but I do not know how to open that and access it. Any help please? Thanks.
Ali, April 2007
Dear Ilya

Any further progress on this topic please?

Ali

Ali, May 2007
I am having a go at fixing mine as i seem to have similar symptom. I have tested all but two parts - a kind of semi-conductor that is located under the heater and the heating element itself. But the element seems to have continuity, the other dont. Also there seemed a dubious check on a sensor located right in the water inlet housing. It didn't seem to alter the relay(s) operation, and is probably a low water sensor. That may be it. My very learned friend will be able to help me tomorrow. So i'll be back!

Ilya, May 2007
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