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weedeater model wt3100?

I purchased a weedeater model WT3100, it worked about 5 min. the head stoped turning engine runs good ,took it back to the store,they give me a new one, started it up,engine runs good ,but the head does not turn
I can take it back or to a repair center.
But would like to know if there is a problem with all.
Walter Bush, July 2007
check to make sure the drive shaft is engaged with the drive head square spline. you should be able to feel it go in about 3/4 of an inch when aligned.it doesn`t hurt a thing to loosen the screws that hold the head on to the shaft.

What would Bill do?, October 2008