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Dish washing liquid/tablet not being used during wash cycle?

I have been running my Kenmore Whisper over and over but each time the same problem - the dishwashing agent is not dissolved or used during the cycle? When I open it at the end of the cycle the liquid or tablet is still in the pocket. What could be the cause?
mona, March 2005
AFTER IT RUNS A FEW MINUTES OPEN UP AND SEE IF WATER IS HOT... ALSO THE PUMP MAY BE BAD AND NOT SPRAYING WATER AS IT SHOULD

BAMBIBLASTER, May 2005
link Click here to see other fixes for Kenmore Whisper.