I took mine apart, thawed it and put it back in. it made one batch of ice and quit working. Took it out again tonight, sook the motor part apart and it looks like the white disc is broken...wonder if this is your issues too. the ice fills, but the parts that push the ice out do not push the ice out as the motor seems too weak or is not working. i will try your complaint suggestion Dana. Thanks
Stacy, December 2008