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BT Studio 1100 Engaged tone when dialling?

Studio 1100 twin. One handset gives engaged tone on dial attempt. Other handset OK. Menu - Set Up on iffy handset results in "Unavailable" but OK on other. Have tried removing batteries, de- registering. unplugging base, disconnecting from network and taking it for a walk round the block so out of range. Any ideas before I murder it ???
Andy, October 2007
see the following link and follow instructions about resetting the pin.
http://www.shop.bt.com/content/uni2/documentation/4cxl/023624.pdf

jc, May 2008