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the door will not close on brand new dryer?

Condenser Dryer - Aquarius - CTDOO
Have taken delivery one hour ago and door will not close. Comet tells me latch is stiff so how do I fix this instead of having to pay for engineer to come out?
Mrs P Mallon, October 2007
You don't have to pay,ring the manufacture's and play ----

BG, October 2007