Did you ever get a repair suggestion for your chair? Mine does the same thing. I asked someone at a lazyboy store in Houston. She said they have a lifetime guarantee and that I should bring it in and let them look at it. It's 50 miles away so I haven't done it yet. I was hoping that there was some adjustment mechanism somewhere. Let me know, please if you find some info. kensterfly at yahoo dot com.
Ken Thompson, December 2007