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Why is my machine not collecting the softener?

My Servis washing machine M6011 is not collecting the softener. It is letting in water so diluting the softener but not taking it into the machine. How can this be fixed?
Simon, October 2007
hello give a call to servis uk at techinal department 0121 526 3191 and they will help you to fix the problem

sauro, October 2007
link Click here to see other fixes for Servis.