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Need help, fridge is working, however the freezer isn't?

Came home from work and I noticed all inside the freezer department had thawed out. However the fridge is working fine. My Ariston fridge/freezer has a green light, orange and red light on it. The red light is continually on. I'm not sure of the model but there's a sticker on the back with ERFV 402 D ST on it. At the front there's a big strawberry and A.I.R at the top. It has 4 draws in the fridge section and 3 in the freezer . has anybody had the same problem, and if so how did you mend it
steve, October 2007
hi steve i have exactly the same fridge with exactly the same problem i wounder if you managed to find the solution
many thanks in advance
djandi@neuf.fr

andy, September 2008
link Click here to see other fixes for Ariston ERFV 402 D ST.