The green light stays on but there is a blank (black) screen still on both of them.

Terry, November 2007

the volume on my tom tom go 300 has gone very low and will not go higher even though it tells me that it is 100% -what is the problem -how can it be fixed ?

TONY STENSON, July 2012

Keith you have just saved the day, found the reset button and its as good as new cheers

Debbie, March 2010

i have a tomtom500 when pressing the done button at the bottom of the screen its pressing on the arrow button as if the screen is of set

wayne, November 2009

wow, I was all set to chuck my tom tom as it would not switch on or charge-used paper clip on the reset button/micro button on underside-very hard to see-now it works fine.

Simon, October 2009

tomtom 500 turn iton sound comes on then screen goes blank atraight away

paul, December 2008

i 2 had this problem..i had 2 do this 3x.. but it works now. love this sight.very helpful.

aztec, August 2008

i had this problem i just press the reset button.and it came back on.

david jones, July 2008

I have the TomTom 300. I am starting to have problems with it as it takes a very long time to find a signal and when it does it seems to loose it again, often; Today it took 20 minutes to find a signal and three minutes to loose it.
davidhoward27@msn.com
please help I really like this TomTom and would rather not have to buy another

Dave, July 2008

2 chips have blown inside. You more than likely cannot do the repair yourself as it needs specialist soldering experience as the chips are very very very small. They blew because of either of the following: 1/ you plugged in the wrong charger , most reson is by accidently plugging in a phone charger letting 12v in instead of 5v. ... 2/ A voltage spike came from your car generator or starter motor . 3/ The car charging lead or the mains charger has gone faulty and put out too high a volatge.

ken in barnsley, December 2007

Try using the re-set button (on the underside near the front edge) a paper clip will do it - not many people even know it is there.

Keith, November 2007