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Samsung fridge freezer RS21DCNS, Freezer defrost/not freezing?

The freezer compartment will not reach the set tempature of -18C.It will stay at +19C all the time.The fridge is working no problem.What can i do to pin point the might be problem?
Jonathan May, November 2007
freezer is showing minus 25 yet food is defrosting

mrs hibberd, August 2012
email this guy sorted mine out

samsung-engineer@hotmail.com

debs, November 2007
link Click here to see other fixes for Samsung.