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The cleaner is not sucking the water back out of the carpet?

I have two Bissell 12 amp Proheat cleaners. One of them will not suck water out of the carpet. On the other the handle that switches from floor clean to tools or preheat snapped off.
Bridget Swanstrom, November 2007
http://www.bissell.com.au/Main.asp?Page_id=46785

luke, January 2008
link Click here to see other fixes for Bissell.