Fix Fault Daewood

I have recently required an american fridge freezer and it seems to be all ok - making ice but the tray not releasing the ice - so consequently it is building up - has any one else had this problem if ... more

And freezes in the tray or pours out of the hole where the cubes are suppost to come out, How do I get the ice to come out of the ice cube tray and drop into the other tray ready for dispensing?