I had this same problem .... I gather you have the usb connector cable. Plug it into your computer then plug in your mp3 player( If you dont hear the ding try the other usb port) If your computer dings then it has found it if not just check by right clicking my computer, explore then look to see if the drive is there? If not then goto Start, control panel, add hardware then follow the wizard. It should show up as a "storage device" worked for me. with xp you dont need the file manager programme that comes with the mp3 player i just right click on my music and "send to" (in my case, drive I)hope this helps.
Mingmaster, May 2005