My problem is when I turn the tap full on, most times I do not get any water. Sometimes the water starts to flow and then just stops abruptly. Even if I turn the tap on slightly I do not get any water flowing at all. Does the washer need to be replaced? What else can it be? Thanks for your help in advance.

Paula, January 2008

Hi, just as an add-on! I read this answer but couldn't find how to turn off the water in my house. As it was suggested that the problem was limescale I took off the external tap fittings and poured over vinegar then wrapped it in cotton wool soaked in vinegar and left for half an hour. It's now working a treat and the more you turn it on and off the better it gets. Perhaps not a permenant solution but better than no cold tap to my bath!

Jane, August 2008

The washer and jumper (as its called - the bit that holds the washer) is getting stuck in your tap, probably due to lime scale build up. If you can turn the water off and unscrew the tap insert from the tap unit itself you can dismantle the thing and polish up the stem with wire wool, and then lubricate all brass bits with vaseline - as well as replacing the washer. OR you can buy a complete new insert if your local B&Q has them in - there are about half a dozen different types though so its best to take the old insert with you.

John, January 2008