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why isnt the water being heated up on my BEKO WMA1512S?

I've just bought a BekoWMA1512s second hand but there seems to be a fault-it is a cold fill only machine yet the water doesnt seem to be being heated for washing, therefore not washing correctly. What is faulty, and can it easily be fixed?
liz watson, February 2008
heater wire may of come off or heater could be faulty.if you are touching the door glass with your hand to see if it is hot you may not feel the heat.the best way is when it drains the wash water away feel the water coming out drain hose

ck, February 2008
link Click here to see other fixes for Beko.