My Dyson cr02 flowcheck washing machine, the drum will not turn. I have taken the back off but it won't turn - even by hand. It feels like there is something stopping it turn. How can I gain access to it's guts to clear this obstruction?

John Merrick, February 2008

disconnect the mains before starting any work on your machine
take off the back panel
be careful it's sharp on the edges
next look for the toothed gear on the small motor
it changes the drums to contrarotator mode
check if the rack it meshes with can be moved by hand easily
if so push the rack to the left fully till it stops
then try to turn the drum pulley
if this works then you may need more advice from the dyson helpline to diagnose the cause
hope this helps

chris, June 2008

er......have to pass on this one. never even seen the inside of a dyson.

dan, February 2008