firstly check that the pump is running. just take a screw driver & place the tip of the screwdiver on the centre othe the pump. usually on the venting screw located on the face of the pump. & the handle end to your ear. this will detect any vibration from the pump. if not just turn the vent centre screw anti clockwise until detached, it is common for water to come out of this hole, so dont worry, youy can then see if pump is turning. but it also sounds like your diverter valve has gone.
gary, March 2008