The water is not draining away from my washer and the door will not open even f power is switched off at the wall. Even if I put it straight the drain cycle part of the programme the fault remains.

A Morton, March 2008

the door on your machine is linked to a pressure device and will only open when the water is removed from the drum. take drain hose out of waste and lower hose to below drum level. if the water emptys in to bowl , either pump is blocked or needs replacing. if no water comes out of the hose this is a blocked hose or filter.

andrew underwood asuds swindon, March 2008

have you clean the filter out on the bottom left corner of machine?.if it has stopped with water in and you remove the filter bear in mind it will all come gushing out!!.drain excess water from machine by lowering the drain hose at back into a bowl and let water run away.if filter is clear could be something jammed in drain pump impellor or drain pump may have failed completely.will need to remove pump to check this fault

ck, March 2008