hi
had that problem with ours paid about £100 for call out and sat and watched. There's a blockage in the inlet/outlet pipe bottom l.h. side. its corrugated hence traps all the chalk etc in the groves. Run m/c until it empties, switch off before it starts to fill. Open door to get acess to the screws that hold the side panels and remove. Once off you should be able to locate the pipe, easy to remove either spring clip or jubilee. you will see that its full of crud. Once cleaned it'll be like a new m/c. Best of luck
Glenn
Glenn Willoughby, March 2008