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HELP....! my tomtom 500 is stuck on the opening screen?

my tomtom go 500 is stuck on the opening screen where theres a finger pointing to a tomtom its like crashed and wont turn on or off and the battery will only hold about a couple of hours charge any help or advice would be most apprechiated
BARNSLEYRICH, March 2008
send your any TomTom, Garmin, Blaupunkt, Garmin, Magellan, Navman ... any GPS to our Hong Kong office, when we received it and then we will make a new battery for you this free, but you must be pay the shipping cost.

Cameron Sino Technology Limited

Unit 4, 17/F., Ho Lik Centre,
66A Sha Tsui Road, Tsuen Wan,
Hong Kong

Attn: Longman Cheung
Tel: +852 2426 9811
Email: longman@cameronsino.net

Cameron Sino Technology Limited, September 2008
link Click here to see other fixes for TomTom.