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Copilot?

Copilot caravan EU only had for month did reset to clesr user data not knowing the Europe maps also go. Cant re load as not enough internal memory and it wont let me access the 32gb card. I am told the original maps have to be removed then I can download to sd card . Anyone know which files. I have contacted copilot but thought I'd ask.
Thanks
Bob uk, September 2016
Sounds faulty if it wont access sd card. Warranty refund and buy a Garmin

xxxx, September 2016