I was cleaning the heads and the red light went on and the error message is on screen contact service. I turned it off and back on but it comes back on. can you help fix it

clare, April 2008

have you tried this utility to reset the chip

http://www.ssclg.com/epsone.shtml

PC Expert, April 2008

What brand??? If it is an Epson, I had the same experience (on the Stylus c460), and I have searched everywhere for a software that can reset it, but the only thing i have found is that an internal "chip" on the printer will need replaced.

You will have to find a local repair shop if you want to spend the money, otherwise I recycle the printer and buy a new printer (anything but an HP... personal opinion:P)

Best of luck

sewellp@yahoo.com

Patrick Sewell, April 2008