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How do I find out why my dishwasher won't wash the dishes?

My dishwasher does not wash the dishes properly we have checked everything the filters, the spray arms, I put a cleaning solution through it every 3 to 4 weeks but it seems the spray arms are not spraying properly. The model number is ADP8332 Diplomat and is 3 and a half years old. There is water coming in but doesn't seem to do much. I would appreciate any advice.
Denise Platten, April 2008
Inside the dishwasher the grey plastic pipe which runs down from the upper spray arm to just behind the connection for the lower spray arm needs to pushed down so it's connected properly

J, May 2008
link Click here to see other fixes for Diplomat.